Refund and Returns Policy
We at Elvie.store want you to have the best shopping experience. However, if you are not completely satisfied with your purchase, we are here to help you with the return and refund process. Please read the terms below for more details.
30-Day Returns
You may return your item within 30 days from the date you received it.
The item must be unused, unworn and in the same condition as when you received it.
The item must be returned with the original packaging and accessories (if any).
Return Process
To initiate the return process, please contact our customer support team via email at [email protected].
You will need to provide details of the product, the reason for the return and illustrative images (if available).
Once the return request is accepted, we will provide a return shipping address. The customer is responsible for the return shipping costs unless the product is faulty or incorrectly delivered.
Refunds
Once your return request and product inspection are confirmed, we will process your refund as follows:
Refund Time: The refund process will be processed within 30 business days from the date we confirm the product is eligible for return. The exact time it takes for a refund will depend on the original payment method you used for your purchase.
Refund Method: Refunds will be made to the original payment method you used. If the original payment method is no longer available (e.g., the card has expired or the account has been closed), we will contact you to discuss an appropriate alternative refund method.
Refund Notification: Once the refund is complete, we will send you an email confirming the details of the refund transaction. Please review the information in the email and contact us if you have any questions or problems with the refund.
Change/cancel order
Exchange and cancellation requests are only accepted within 24 hours of placing the order. If you want to change or cancel your order, please contact us as soon as possible. We will confirm when applicable.
Faulty Products
We make every effort to ensure that the products we provide to you are of high quality and free from defects.
What is a defect? A defect is a physical defect in the manufacturing process of the product or any characteristic of the product that makes the product less acceptable than could reasonably be expected in the circumstances. Specific circumstances.
The following are NOT considered defects and will not entitle you to a return under this section 4:
Defects due to normal wear and tear;
Damage arising from the user’s negligence, abuse or misuse of the product;
Damage arising from improper storage of the product;
Damage arising from unauthorized alteration of the product; and
In the event that the product specification, although accurately described on the Website and generally suitable for the intended use, is not suitable for contacting
Contact us
Email: [email protected]
Address: 845 Mandarin Ave, Bowling Green, KY 42104, USA
Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday).